Privacy
Privacy policy
Kigi Bonsai (ABN 28 478 780 691) operates the Kigi mobile app, website, and related services. This policy explains how Kigi handles information when you use them.
Information we collect
We may collect account details such as your email address, bonsai collection records, care logs, journal entries, preferences, subscription status, and content you choose to upload, including tree photographs.
When you contact Kigi through an enquiry form, we collect the details and message you submit so we can respond. When you register interest in the Kigi app, we store your name, email, preferred platform, bonsai experience, feedback, and consent so we can manage testing invitations and product updates you agreed to receive. If you use the in-app bug reporter, Kigi also records app/build version, platform, OS version, device model, the entry point, reproducibility information, and any screenshots you explicitly attach. Bug-report screenshots are stored privately for troubleshooting and may be included as attachments in the support notification email.
Device permissions
If you use camera, photo library, notifications, or location-related features, the app requests the relevant device permission before access. You can change these permissions in your device settings.
When you choose address lookup, Kigi sends the address you enter to Geoapify to resolve it to coordinates and a timezone. Kigi does not save the typed address text to your account; it saves the resulting latitude, longitude, and timezone for weather and care planning. Geoapify geocoding data is based on sources including OpenStreetMap and is shown with the required attribution.
How we use information
We use information to provide and synchronise accounts, organise bonsai collections, calculate care schedules, generate features you request, manage subscriptions, send essential account messages such as email confirmation, password recovery, and deletion confirmation, respond to enquiries, manage app-testing interest and consented product updates, maintain security, diagnose faults, and improve the service.
Local demo mode
When the app is used in demo mode, sample and locally created data may remain on your device rather than being synchronised to a Kigi account. Removing the app or clearing its storage may delete that local data.
Service providers
Kigi relies on service providers for cloud storage and authentication, transactional email, app infrastructure, payments and subscriptions, artificial-intelligence features, weather features, address geocoding, and customer enquiries. These providers process only the information needed to perform their services and may process information outside Australia.
Artificial-intelligence features
When you choose an AI feature, Kigi may send your prompt, relevant tree records, care notes, and selected photographs to OpenAI to produce the result. The app asks for your permission before its first cloud AI request. You can continue using Kigi without AI features. Do not submit sensitive personal information in tree notes, images, or prompts.
Sharing and sale
We do not sell your personal information. We may share information with service providers, when you direct us to, when required by law, or where reasonably necessary to protect Kigi, its users, or the public.
Retention and security
Website enquiries and registration submission receipts are stored privately in Cloudflare D1 for 90 days so they remain available if an email notification fails. They include the details you submit, notification status and the email provider's message reference. These submission records are removed automatically after 90 days. Consented app-interest list membership is kept separately until it is no longer needed or you ask us to remove it.
We retain other information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and protect the service. We use reasonable safeguards, but no internet or storage system is completely secure.
Your choices and rights
Signed-in app users can export their account records as JSON, a ZIP archive with original photos, or a readable PDF, and permanently delete their account from the app's Account screen. Deletion removes the Kigi login, cloud records, uploaded tree photos, AI memories, usage records, subscription metadata, and the associated RevenueCat customer profile.
After successful deletion, Kigi may use the account email one final time to send a deletion confirmation. Deleting a Kigi account does not cancel an Apple App Store or Google Play subscription. Store billing must be managed separately before deletion.
Account deletion instructionsChildren
Kigi is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent.
Changes to this policy
We may update this policy as Kigi changes. The effective date will be revised when material updates are made.
Contact
For privacy questions, contact support@kigibonsai.com or use the Kigi app's enquiry form. People who cannot access the app may submit a verified deletion request through the public account-deletion page.
Submit a deletion request