Privacy
Privacy policy
Effective 12 July 2026. This policy explains how Kigi Bonsai handles information when you use the Kigi mobile app, website, enquiry form, and related services.
Information we collect
We may collect account details such as your email address, bonsai collection records, care logs, journal entries, preferences, subscription status, and content you choose to upload, including tree photographs.
When you contact Kigi through an enquiry form, we collect the details and message you submit so we can respond.
Device permissions
If you use camera, photo library, notifications, or location-related features, the app requests the relevant device permission before access. You can change these permissions in your device settings.
How we use information
We use information to provide and synchronise accounts, organise bonsai collections, calculate care schedules, generate features you request, manage subscriptions, respond to enquiries, maintain security, diagnose faults, and improve the service.
Local demo mode
When the app is used in demo mode, sample and locally created data may remain on your device rather than being synchronised to a Kigi account. Removing the app or clearing its storage may delete that local data.
Service providers
Kigi relies on service providers for cloud storage and authentication, app infrastructure, payments and subscriptions, artificial-intelligence features, weather features, and customer enquiries. These providers process only the information needed to perform their services and may process information outside Australia.
Artificial-intelligence features
When you request an AI-assisted scan or advice feature, relevant text, photographs, and tree context may be sent to an AI service to produce the requested result. Do not submit sensitive personal information in tree notes, images, or prompts.
Sharing and sale
We do not sell your personal information. We may share information with service providers, when you direct us to, when required by law, or where reasonably necessary to protect Kigi, its users, or the public.
Retention and security
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and protect the service. We use reasonable safeguards, but no internet or storage system is completely secure.
Your choices and rights
You may ask to access, correct, export, or delete personal information associated with your account. Some information may be retained where required by law or for legitimate security and record-keeping purposes.
Children
Kigi is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent.
Changes to this policy
We may update this policy as Kigi changes. The effective date will be revised when material updates are made.
Contact
For privacy questions or requests, use the Kigi app's enquiry form or contact us through the website.
Send an enquiry